I find out no credits are loaded on my card.

I thought how nice! I can take my husband out later in the month as well. I received my monthly mailer and usually get a meager $10 or $5 freeplay, but was offered $30 in dining credits each week in October. I went early morning and drove through the thickest fog where you couldn't even see the stop lights until right up on them. Recently, after a week from hell losing my father in law, brother fighting for life in hospital, sewer backing up, upstairs toilet flooding a bedroom beneath, truck breaking down, decided to redeem $30 in food credits on bread and pastries to maybe have one little ray of joy in a bleak time. I use to enjoy hitting up a show or having a meal at Soaring Eagle. I realize competition in the gaming industry has become more competitive but there taking the wrong approach to compete!! The Diamond club exclusive area is not limited to Diamond club players as there is no validation of players allowed into the Food & Bar area in high stakes.

This casino has lost complete sight of being an experience destination and is now only focused on maximizing profits. Also the Diamond club players are no longer treated as status players as benefits have gone way down it just is not worth it to be a Diamond Club Player anymore. It went from hand cut prime rib to frozen appetizers from Sams Club. Also the high stakes complimentary food & bar have been a joke, food quality has gone way down hill. It really is a joke Don't go! I have been regular at this place for over 25 years and have never had a winning year, but in the past I at least felt like I had some control over this because I was able to have some wins.Not anymore. If you are lucky enough to hit a jackpot in high stakes it will most likely be minimum pay. It is not unusual to spin a slot 50 times with minimal if any payouts and i am talking $50.00 per spin it's unbelievable how much they hold!!!. This casino has gone completely down hill within the last year.

I have been a long time Soaring Eagle fan and High stakes Diamond Club Player.

Soaring eagle casino lost and found